1. Introduction
This
Privacy Policy statement applies only to information collected at the Tabrio
Communications, Inc. (the "Company") website located at
http://www.tabrio.com (the "Website") and through the Tabrio web & mobile
and Tabrio Connect business product (collectively, "Tabrio"). The
Company is incorporated in British Columbia, Canada, and is located at #820 - 750
West Pender Street, Vancouver, BC, Canada. The Company respects each
individual's right to personal privacy. The Company collects and uses certain
types of information in order to provide products and services to users,
through use of the Website. This Privacy Policy is to inform you how we
collect, use and protect the information you provide us when using the Website
and Tabrio products.
2. Information Collection and Use
The Website collects three kinds of information:
- Non-personally
identifiable Demographic information, specifically collected for the
creation of demographic profiles containing population characteristics
including age, income, gender, occupation, marital or parental status,
education, or areas of interest, and used as permitted or necessary to:
- understand your needs.
- customize content and advertising delivered through the Website.
- determine the suitability of our products and services for you.
- determine your eligibility for our products and services.
This aggregate Demographic information may also be shared
with advertisers and/or other third parties for the purpose of providing end
users with targeted advertising.
- Non-personally
identifiable Usage information, including IP address (anonymized to
identify only your city or town), internet service provider, web browser,
and other information that relates to your use of the Website. This
information is collected through registration forms, clickstream tracking,
and automatic logging files, and used as permitted or necessary to:
- examine our traffic in aggregate to optimize your experience with the Website.
- investigate use and misuse of the Website and of Tabrio.
Aggregate information derived from non-personally Usage
identifiable information may also be shared with advertisers and/or other third
parties for the purpose of providing end users with targeted advertising.
- Personally identifiable information, defined as information that can potentially be used to uniquely identify, contact, or locate you, including your name,
email address, phone number, physical address, username and password, which are collected through your completion of forms on the Website to
sign up for or receive information about Tabrio products and services. This personally identifiable information is used as permitted or necessary to:
- identify you as a user of the Website and authenticate your identity when you login to the Website;
- communicate with you by email,phone or other means including, without limitation, with regard to the Website, Tabrio products, this Privacy Policy, or any other communication
deemed important, at our sole discretion, usage of the Website or Tabrio and for account maintenance;
- provide you with information and offers on our products and services, or those of others, that we believe
may be of interest to you, if you have opted to receive such information and offers.
Your personally identifiable information will not be shared with third parties.
3. Cookies
The Website employs the use of cookies. Cookies are small text files that your Web
browser stores on your hard drive to recognize you as a repeat user of our
Website, track your use of our Website, target advertising, and personalize
certain aspects of your visit. If you do not want a cookie or stored on your
computer, the Company recommends that you consult with your internet browser
instructions to remove or prevent the storage of such cookies. Please note that
if you choose to disable the use of cookies on your browser, some of the
Company's products or services may not be available to you.
Tabrio Software collects four kinds of information:
- Personally identifiable Account and Identification information including your name,
email address, primary phone number, username and password, collected when
you sign up for, verify or use your Tabrio account. Account and
Identification information is used as permitted or necessary to:
- identify you as a registered user of Tabrio and authenticate your identity when you
login to your account;
- verify your location and phone number on initial signup and account authentication for
Tabrio products and services;
- determine your eligibility for products and services or provide you with customer or
technical support; and
- customize content, advertising or marketing information delivered to you through Tabrio.
- Your personally
identifiable Account and Identification information will not be shared
with third parties.
- Personally
identifiable Payment information including your name, physical address,
email address, contact phone number, and credit card information,
collected through your payment for Tabrio products and services. This
Payment information is used as permitted or necessary to:
- process payment for your use of Tabrio products and services;
- provide confirmation or contact you regarding your payment for
Tabrio products and services.
Your Payment information will only be provided to secure
payment service providers for the purposes of processing your credit card
payments, including:
PayPal Inc.
eBay Park North
2211 North First Street
San Jose, CA, USA
95131
Elavon Inc.
One Concourse Parkway, Suite 300
Atlanta, Georgia, USA
30328
Authorize.Net,
CyberSource Corporation
808 East Utah Valley Drive
American Fork, UT, USA
84003
After payments have been processed, the Company maintains
records of transactions as required to comply with applicable laws and
regulations, but does not store your credit card information.
- Personally
identifiable Contact information including the names, physical addresses,
email addresses and phone numbers of your contacts, which are collected
when you enter contact information into your contacts list while using
Tabrio application. Contact information is used as permitted or necessary
to:
- establish
telephone and text message communications with your contacts using Tabrio
application products and services;
- understand your
needs and optimize your user experience.
Your personally identifiable Contact information will not
be shared with third parties. Anonymized non-personally identifiable
information identifying only the city or town of your contacts may be shared
with advertisers and/or other third parties for the purpose of providing you
with targeted advertising.
- Non-personally
identifiable Communication Usage information including date, time and
duration of phone calls or text messages, city/town, time zone and service
provider for origin and destination of phone calls, and destination
city/town and delivery time for text messages, which are collected when
you use Tabrio to make phone calls or send/receive text messages.
Communication Usage information is used as permitted or necessary to:
- maintain records
of your account use for billing and quality of service purposes;
- understand your
needs and optimize your user experience; and
- provide targeted
advertising or marketing information to you through Tabrio Software
products and services.
Non-personally identifiable Communication Usage
information may be shared with advertisers and/or other third parties for the
purpose of providing you with targeted advertising.We may also use the above-described information collected
through Tabrio Software as permitted or necessary to:
- communicate with
you by email, phone or other means, including, without limitation, with
regard to the Website, Tabrio Software, this Privacy Policy, or any other
communication deemed important, at our sole discretion, to your usage of
Tabrio Software or for account maintenance;
- resolve any
disputes that may occur through your use of Tabrio; and
- for other purposes
which will be disclosed when you provide your information; Information
may also be collected for other purposes disclosed when you provide your
information.
Information
we collect on the Website may also be used to create customer profiles based on
browsing or purchasing history. This information may be supplemented by
information collected by Tabrio Software and shared with third parties in a
non-personally identifying and anonymous form.
In
general, you can choose not to provide us with some or all of your personal
information at any time. However, you must understand that if you make this
choice, we may not be able to provide you with the product, service, promotion
or information that you requested.
4. Transfer of your personal information
The
Company may transfer your personally identifiable information for the purposes
of and as necessary to:
- allow our
subsidiaries and related companies, agents and/or contractors to provide
you with the Company's products and services;
- in the case of
your user profile information (defined as information that may be shared
by multiple individuals and that is not specific to you or personally
identifying, such as your gender, hobbies, country of residence, and
products or services requested or purchased by you), to transfer such
information to our marketing and advertising partners in order to provide
you with the Company's services and products;
You
are personally and non-personally identifiable information may be stored and
processed in any country in which the Company operates, including outside of
your country of residence. By using the Company's products, services (including
Tabrio Software) or Website, you consent to any such transfer of personal
information outside of your country.
The
Company is committed to require that all of its marketing and advertising
partners, related companies, agents and contractors who receive any of your
personal information will take appropriate technical and organizational
measures to ensure the security of your personally identifiable information. Please
note that, notwithstanding the above mentioned, in the event of a designated
authority providing a documented request for Tabrio to retain and provide
personal data, communications content and/or traffic data, Tabrio will provide
any and all information as required to fulfill this request.
5. Public Forums and User Submissions
The
Company is not responsible for any material submitted by users to the public
areas of the Website (user forums, knowledgebase, blog, or any other public
area found on the Website). User-submitted materials are not endorsed, reviewed
or approved by the Company. The Company reserves the right to remove any
material submitted or posted by users in the public areas, without notice to
users, if it becomes aware and determines, in its sole and absolute discretion,
that users are, or there is the likelihood that users may, including but not
limited to:
- defame, abuse,
harass, stalk, threaten or otherwise violate the rights of other users or
any third parties;
- publish, post,
distribute or disseminate any defamatory, obscene, indecent or unlawful
material or information;
- post or upload
files that contain viruses, corrupted files or any other similar software
or programs that may damage the operation of the Company's and/or a third
party's computer system and/or network;
- violate any
copyright, trademark, other applicable North American or international
laws or intellectual property rights of the Company or any other third
party; or
- submit content
containing marketing or promotional material which is intended to solicit
business.
If you are the owner of any material submitted
inappropriately to the public areas of the website and wishes to have it
removed, or wish to notify the Company of any user-submitted material in
violation of the above guidelines, please contact us.
6. Personal Information of Children
Children
and minors (under the age of 18) are not eligible to use the products and services
offered through the Website. The Company does not intentionally or knowingly
collect personal information from persons under the age of 18, and takes
appropriate precautions to prevent the collection of information from minors.
Such precautions include verifying the age of users at the billing stage (e.g.
by verifying certain credit card information) and not knowingly or
intentionally processing a payment request or collecting related billing
information of other personal information submitted by a person under the age
of 18.
7. Email Marketing
Registered
users of Tabrio Software or the Website will receive emails generated by the
Company in relation to their account and usage. Receipt of these emails is
mandatory and users are unable to opt-out. Registered Tabrio other interested
individuals may also opt-in to receive additional announcements from us about
products, services and promotions offered by the Company. Out of respect for
the privacy of our users, we present the option to not receive these types of
communications. The Company complies with the CAN-SPAM Act in all email
communications.
The
Company uses an email delivery service provider, Silverpop, based in the United
States, and with corporate headquarters at 200 Galleria Parkway, Suite 750,
Atlanta, GA, to deliver all email generated by the Tabrio Software application
specific to account creation and usage, and all email communication specific to
Tabrio Software products and related information and promotions. The Company
places email address lists and digital content on Silverpop's servers.
Silverpop
does not monitor content or review lists. Silverpop's servers use the content
to construct email messages and the address lists to deliver messages.
Silverpop will not use user-provided content or email address lists for any
purpose whatsoever other than to construct and send messages as intended by the
Company. Email lists are not used by Silverpop for solicitation nor are they
provided to third parties nor are they accessible through Silverpop by any user
other than the Company. Silverpop does not retain email address information
after the Company deletes the information from the Silverpop servers.
8. Access and Rights to Information
Users
may access their own personal information and contact us about inaccuracies
they may find. If you wish to review, revise, verify or delete your personal
information, revoke, at any time, your consent that your personal information
be used by the Company for a certain purpose, submit complaints about the collection
and use by the Company of your personal information, or have questions
regarding to whom we may have disclosed your information as permitted by this
Privacy Policy, please Contact Us.
You may be asked to provide information that verifies your identity.
You
may also object to or oppose the collection, processing and use of your
personal information by the Company by contacting the Privacy Officer. However,
in this case, you understand that the Company may not be able to provide you
with certain products, services, promotions or information you may have
requested.
In
general, you can choose not to provide us with some or all of your personal
information at any time. However, you must understand that if you make this
choice, we may not be able to provide you with the product, service, promotion
or information that you requested.
In
certain instances, we will not be able to provide the personal information we
hold about you that you request. Some of these instances include:
- information that
contains references to other persons, or that may be shared by multiple
individuals and is not specific to you
- information that is
subject to solicitor-client or litigation privilege
- information that
contains proprietary Access and Rights to Information
The
individual may access their own personal information and contact us about
inaccuracies they may find. If you wish to review, revise, verify or delete
your personal information, revoke, at any time, your consent that your personal
information be used by the Company for a certain purpose, submit complaints
about the collection and use by the Company of your personal information, or
have questions regarding to whom we may have disclosed your information as
permitted by this Privacy Policy, please
contact us cable
law or statute.
The
Company will comply with the laws and lawful, suitably authorized orders of the
courts or governments in the jurisdictions in which it operates. The Company
may be required to retain and/or disclose personal information, usage
information or payment information of users in order to comply with applicable
laws or lawful, suitably authorized court orders in such jurisdictions.
9. Retention of Information
The
Company will maintain records of information collected as described above for
as long as is necessary to provide you with the products, services and
information you request from time to time (including the use of the collected
information as described in this Privacy Policy), and as required to comply
with relevant laws and regulations.
10. How
We Protect Your Personal Information
The
Company takes appropriate measures to protect personal information collected
through the Website from any disclosure or use except as authorized by this
Privacy Policy, and to keep all personal information accurate and up-to-date.
Our security measures include:
- technological
measures, including encryption of certain personal information such as
Payment information collected through the Website, and the use of user
account authentication by means of unique usernames and non-obvious
passwords or other identifiers;
- physical measures,
such as storing your personal information in restricted access facilities;
and
- organizational
measures, such as appointing a Privacy Officer to respond to questions and
requests regarding personal information and privacy.
11. Jurisdiction
The
terms and conditions under which you use the Website and Tabrio Software
(including as it relates to this privacy policy) are governed by and
interpreted solely in accordance with the laws of the Province of British
Columbia and Canada, as it applies. You are responsible for informing yourself
of the laws of the jurisdiction and complying with those laws. Any claims,
action, complaints, or litigation relating to the terms and conditions of use
of this Website (including as it relates to this privacy policy) shall be
brought solely within the Province of British Columbia and shall be within the
exclusive jurisdiction of the Courts of the Province of British Columbia.
12. Notification
of Changes
The
Company reserves the right to modify or supplement this Privacy Policy at any
time. If we change this Privacy Policy, we will post notice of the changes on
the Website. Changes will be effective 30 days from posting.
13. Questions
or Concerns
If
you have any questions, comments or concerns arising from the Website, the
Privacy Policy or any other relevant terms and conditions, policies and notices
or the way in which we are handling your personal information, submit an email
to privacy@teamtabrio.com or contact us by mail at:
Tabrio Communications, Inc.
#820-750 West Pender St.
Vancouver, BC, Canada, V6C 2T8
Telephone: +1.866.824.3454
Fax: +1.604.484.4115