Enterprise Connect Case Studies
Increased Call Volume to Capital Investment Market
Skanderbegcapital.com is a progressive and experienced capital investment group with
operations in North America, Europe and the Balkan countries. Skanderbeg Capital’s core
competency is identifying countries and sectors that are emerging quickly but have not
yet been fully recognised by the mainstream investment community. Determined to turn
website interest into live communication via phone calls, Bryan Slusarchuk contacted
TabrioTM Connect to help open the lines of personalised voice communication and increase
investor interest.
After implementation on the Skanderbeg Capital and affiliate websites, inquiries from interested investors increased an average of 15% during the first month. Skanderbeg especially benefited from TabrioTM Connects’ ability to provide a toll free international calling option to Skanderbeg Capital’s investment community.
“In the context of our business, the need to focus in the establishment of constant and effective communication with our stakeholders is vital to the achievement of our respective objectives. The possibility to provide our clients with a service that allows them to reach us toll free when and from anywhere is convenient and is key in building understanding between all the stakeholders concerned, and winning their endorsement.”
-Bryan Slusarchuk, CEO of Skanderbeg Capital Group
A Beneficial Tool for a Travel Club Agency
Since 1996, Travel Club Mexico (www.travelclubmexico.com) has been providing travel, tour and
hospitality service to over 60,000 worldwide travellers yearly to popular and prestigious premiere
destinations in Mexico. Striving to make the reservation process easier, and to leverage on the impact
of its new website and weekly email campaigns, Travel Club Mexico deployed Tabrio Connect to give customers
the opportunity to speak toll free with an agent at any point they may require help or assistance.
Travel Club Mexico has received approximately 25-30% greater call volume since the installation of Tabrio Connect.
During this period calls originated primarily from new local and international clientele that were able to immediately
inquire about Travel Club Mexico's quality resort destinations, tours and travel packages.
"We have had a significant response from customers calling us from our website using Tabrio Connect and we couldn’t tell any difference in call quality from our regular telephone lines. The service personnel at Tabrio were very helpful, assisting our web marketing team in getting the most exposure of our services and promotions. That kind of customer service you do not get often and we are very pleased.”
-Edgar R. Salinas, Managing Director of Travel Club Mexico
Tabrio Connect as a Valuable Email Marketing Tool
Royal Resorts, one of the most prominent resort groups in Mexico, has been among the top-rated resort destinations in the world since 1975. Its private member resorts, located in Cancun, Mayan Riviera, Curacao (Netherlands Antilles) and the Caribbean Island of St Martin, have received the coveted Five Star Rating in the Interval International recognition program since 1983, the highest distinction awarded to resorts that offer an outstanding vacation experience. With over 60,000 members they were looking for a solution to complement their online registration services.
Royal Resorts is using Tabrio™ Connect on its website as a property reservation and customer service feature and have experienced a steady inflow of calls from web visitors outside of Mexico.
Royal also plans to attach Tabrio™ Connect online calling buttons to its e-bulletin, approximately over 240,000 emails generated on a monthly basis primarily to members in Mexico, US, Canada and Europe.
“Tabrio™ Connect is an excellent solution to connect immediately with our customers from our website and other ecommerce initiatives. The application is simple yet highly equipped to measure and track our results,”
-Ricardo Richards, E-Commerce Manager for the Royal Resorts Group
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